How do I place an order online?
I can’t open my Jar!
Don’t panic! Here’s how to open it:
- Place the jar on a flat surface
- Hold the glass lid firmly
- Pull horizontally on the orange rubber seal tab
What exactly is pasteurization?
“Pasteurization is a food preservation process in which food is heated to a specific temperature for a defined period of time, then rapidly cooled.”
Unlike sterilization (such as canned foods or traditional jars of tomato sauce), pasteurization preserves the flavour and texture qualities of a dish much more effectively.
Once removed from the oven, our jars are perfectly sealed and can be kept refrigerated for up to 30 days. Important: all meals must be stored in the refrigerator until they are heated and ready to eat.
This means you can keep a small “reserve” of meals in your fridge for busy days, unexpected situations, or moments when you simply don’t feel like cooking, without worrying about food waste!
How long will my jar stay fresh?
At Bocobistro, depending on the type of product and ingredients used, our jars are pasteurized so that our meals can keep from 30 days (prepared meals) up to 90 days (soups, terrines, pâtés, sauces, and hummus) from the production date, provided they are stored between 0°C and 4°C.
This means you can order several meals at once without worrying about having to eat them all within the same week! Simply refer to the date indicated on the jar.
How do I heat my jar?
We recommend heating and enjoying your meal directly in the jar. Your meal and the jar are designed specifically for that purpose. 
If you have a microwave, you can easily reheat your meal by first opening the jar, then placing the glass lid back on without the rubber seal, and heating it for 2 to 3 minutes. Since the jar is made entirely of glass, there is no risk of harmful substances transferring into your food, unlike plastic containers.
You can also heat your meal in a bain-marie for 20 to 25 minutes in a saucepan with simmering water, starting with cool water. In this case, keep the jar sealed.
Do not run cold water over the jar after removing it from the bain-marie, as the glass lid could crack!
The oven is also a great option, especially if you are heating several jars at once.
Place your jars in the oven (preheated to 250°F / 100–120°C) after opening them, then place the glass lids back on without the rubber seals. Heat for 45 minutes to 1 hour at 250°F. This allows the food to warm gently without overcooking or drying out.
Are all of your jars pasteurized?
All of our dishes intended to be reheated, our soups (served hot), as well as certain desserts, are pasteurized.
Our salads, tartares, and other cold dishes, as well as our more elaborate desserts requiring assembly (chocolate mousse, bavarois, fraisier, etc.), are not pasteurized, but simply vacuum-sealed in the jar.
They must be consumed within 3 days for salads, 24 hours for tartares, and up to 7 days for desserts. Always refer to the date indicated on the jar 😊
Our dishes served as part of catering services are made fresh and prepared the same day as your event.
Can your pasteurized jars be frozen?
Our jars are very sturdy, so technically they can be frozen without any issue. However, we do not recommend freezing our pasteurized jar meals, as it may affect their flavour and texture quality. We specifically chose pasteurization to allow you to keep the meals refrigerated while preserving their freshness!
If you do decide to freeze them, we recommend doing so at least 3 days before the best before date and consuming them the same day they are thawed in the refrigerator.
If I place an order for an event or meeting, will the jars be delivered hot?
To make things as easy as possible for you and to ensure your guests enjoy the experience, we deliver your hot dishes warm for catering orders.
In this case, your order will be prepared the same day as your event, and your dishes will be delivered hot in our jars, along with stainless steel utensils, warm bread, and napkins.
Do you charge a deposit for catering orders?
No, we do not charge a deposit for catering orders, since we come back to collect the empty jars either the same day or the day after your event.
Charges only apply in the event of breakage or missing jars.
How do I place a catering order?
Visit the Catering page on our website to browse our current menu, then choose your preferred package (2 or 3 courses) and menu. You may also add beverages if desired.
Afterward, you can send us your order through the “Contact” section. We will contact you within 24 hours to confirm the details. Don’t forget to mention any allergies or food intolerances within your group!
You are also welcome to call us to place an order or request additional information. We’re here to help and answer all your questions 😊